FAQ

​Kao. You do not need a referral to book an appointment with us. To book an appointment simply click the 'Book Now' button in the top right corner of this page, or give us a call: 09 437 0238

We offer a variety of health and wellness services from qualified and registered professionals, including: Osteopathy Youth and Neurodivergent Counselling Traditional Chinese Medicine Acupuncture Shockwave Therapy Mirimiri Romiromi For more information on these services please check out our Ratonga/Services page.

Tinana services: Osteopathy/TCM Acupuncture: Private: $85.00 ACC: $60.00 Shockwave Therapy: Private Consult: $150.00 Private Follow-Up: from $80.00 ACC Consult: $100.00 ACC Follow-Up: from $60.00 Mirimiri/Romiromi: ACC: Koha Private: $200.00 Hinengaro services: Youth Counselling (≤16Yrs): $80.00 Individual Counselling (16Yrs+): $95.00 Parenting Support: from $120.00 Cultural Supervision: $120.00

Āe. ​Yes, we are an accredited ACC provider. We can even do all the paperwork for an ACC claim in the clinic during your appointment for extra convenience. Please note: Our Counselling services are not currently covered by ACC. However, if you have a case manager and would like to access these via ACC, please discuss.

​Kao. You do not need an ACC number prior to your appointment. Our tinana (body focused) practitioners can apply for an ACC claim in your appointment.

Yes, both of our clinics are fully wheelchair and walker support accessible. We have ramps and wide doors that can accommodate most wheelchair users. We are committed to providing an inclusive and welcoming environment for all our clients.

Appointment times vary depending on the modality, but unlike GPs, we do run on time. Tinana Services: Osteopathy/TCM Acupuncture: 45 mins Shockwave Therapy: Consults: 45 mins Follow ups: 15 - 30 min Hinengaro Services: Counselling: 50 minutes

Cancellation Notice We require at least 24 hours' notice for any cancellations or changes to your appointment time. You may cancel or reschedule via text, email, phone call, or voicemail. Fees If you cancel with less than 24 hours' notice, a late cancellation fee of $30 will apply. This fee may be waived for first-time offenses, where you'll be reminded of the policy. Cancellations made on the day of the appointment may incur a fee of either $30 or the full appointment cost, depending on whether we can fill the slot. No-Show Policy If you do not show up for your appointment, we will attempt to contact you within 5 minutes of the scheduled start time. If we cannot reach you, a text will be sent notifying you of the potential no-show fee. The full service fee will be charged for missed appointments. However, discretion may be used to waive this fee on your next visit. Read our full cancellation policy here.

We've tried to make the booking process as painless as possible - you can book in two simple ways: Call us on 09 437 0238 Book online by clicking the button at the top right of this page.

For our manual therapy services please make sure that you are wearing clothes that allow access to the area, loose tops and comfortable pants are great choices for most injuries.

Counselling is a form of talk therapy that provides a safe, non-judgmental space for you to navigate life’s challenges and freely express yourself. At Haerenga Hauora, we believe you are the expert in your own life. Our role as a counsellor is to facilitate kōrero in a way that helps you delve deeper into what is going on, with the intention to help pull apart and gain clarity on surrounding issues. Together, we’ll untangle the complexities, gain clarity, and empower you to take back control, re-inviting joy and purpose into your journey.

We work in collaboration with the following agencies across Aotearoa: Mahitahi Hauora (Access via your GP) Gumboot Friday Ngā Kura ā iwi o Aotearoa Clearhead WINZ To access funding through these agencies, please reach out to them directly first to see if you meet their criteria. Please note, that these are external to us and we have no control over their decisions. We also offer Afterpay for in-person sessions.

Our counsellors are trained, registered professionals equipped with a toolbox of empathetic and evidence-based techniques. Whether you’re grappling with difficult emotions, behaviours, thoughts, or situations, we’re here to provide the awhi (support) you need. Sometimes, it’s easier to talk to someone outside your usual circle—someone who can offer a fresh perspective and keep everything confidential. That's where we come in, creating a space that’s both comforting and constructive.

Counselling at Haerenga Hauora can be particularly beneficial if you’re experiencing: - Low moods and motivation - Anxiety or isolating behaviours - Anger or frustration - Neurodivergent struggles - Stress or overwhelm - Relationship difficulties - Difficulty coping with life changes

Counselling at Haerenga Hauora is a partnership. you’re in the driver’s seat, and our sessions are tailored to your unique needs and goals. you set the pace, and you decide how to use your time—whether that means diving deep into a particular issue or shifting gears to something new. For couples and family therapy, we foster a space free of judgement or blame, focusing instead on curious exploration and future-focused solutions. We aim to address any hara (conflict) in a way that’s affirming for all involved.

Think of counselling like a pick-and-mix lolly bag—not every technique will resonate with everyone, and that’s okay! Our counsellors are trained in a variety of approaches, including cognitive behavioural therapy (CBT), person-centred therapy (PCT), strengths-based approaches, narrative therapy, and art therapy. If you're seeking a specific modality, let’s chat beforehand to ensure we can meet your needs.

Consistency and continuity of care are key! That’s why we have recurring counselling spots on a fortnightly or weekly basis for all clients (unless you’re coming for supervision).